Feature Price has the right to deny business to a customer, if this customer is being rude to a member of our staff, …, demanding or expecting in a rude fashion more than what our service provides or what we can do…Always be polite. If customer is not polite, Feature Price reserves the right to no longer provide customer with web hosting service. If Feature Price decides to stop providing customer service due to any of these reasons, the account will be terminated immediately.

The sheer nerve of expecting customers to bow and scrape to get support, even for problems that were caused purely by FP’s own incompetence, boggles the mind. Politeness is relative to the situation; if you’re trying to screw them, politeness doesn’t preclude very many of their possible responses.

[Email #1] your ignorance you perhaps would be best served by a small lesson in NETWORKING and that your traces from anywhere and your pings from anywhere are blocked. Why, hmmm, security as most networks block such
protocols for the safety and security of their networks and clients.

This was in response to my mentioning that I had checked connectivity using a variety of public HTTP proxies and traceroute servers. There are two problems with his response:

• He obviously missed (or chose to ignore) the part about services besides ICMP not working. In particular, tests using HTTP – the real test, if you’re talking about a website – also failed from multiple locations.
• Even if you’re blocking ICMP, you should just block it. Sending back a “Host Unreachable” is contrary to the (rather thin IMO) justification for blocking ICMP in the first place.

Pretty weak, I’d say. This is part of a pattern at Feature Price, of focusing on things that aren’t really the problem, and trying to find any excuse – no matter how laughably thin – to pretend that the problem exists only in the customer’s head.

And it just could not be the fact your also to [sic] ignorant to understand that you moved your nameservers to a new hosting company and you now cannot access your site here, hmmm, your new address is 207.44.204.13. WOW! Can you believe that one?

Such a tone, from someone who expects politeness from others! Who’s paying whom here? Who has a right to expect decorum and respect? As I’m sure most people have figured out, the change of address was part of the solution, not part of the problem. The site was equally unreachable by its Feature Price name, or by its IP address, which surely would not be a problem with my name service.

any part of Name Based sound familiar?

Yes, and it’s quite specifically not what I contracted with Feature Price to provide. In any case, naming was never the problem. When the machine did come (partly) back up, it was at the same address. The account wasn’t moved to another machine; it was broken in place.

[Email #2] I find that you bring more entertainment by your stupidity than HBO can script in an one hour comedy special.

I wouldn’t know. I don’t spend all my time sitting on the sofa eating Cheetos and watching HBO. I also don’t derive amusement from screwing and abusing people who pay me.

FP is just so overwhelmed by answering to complaints by absolutely clueless and moronic imbeciles such as your self.

Yeah, it’s the customers who are moronic. Or liars. All of them, I suppose, and Feature Price is perfect. Riiiight. I mainly included this sentence because it contains the one true statement Travis makes: that they’re overwhelmed by complaints. Of course they are.

OK, enough. Just ask yourself: does the above illustrate the sort of behavior that you would consider appropriate for someone who is (supposedly) providing a contracted service, under any circumstances whatsoever? Does it seem like the right tone for someone who has just been caught failing to provide said service? Does it sound like someone you’d ever want to do business with, or interact with other than to spit on?

If you’d like more information about Feature Price and its fraudulant practices and/or would like to sign up to be a part of the class action lawsuit against Travis Johnson, feel free to visit us at http://www.featureprice-review.com if you haven’t already that is.

Regards,
Michael A. Smith